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FAQs

Every day we get feedback from our users and, as a lot of you have the same type of queries, we’ve compiled answers to some of your most frequently asked questions.

HOW DO I PLACE AN AD?

Which Category should I choose?

Select the category and sub-category that best describes the item you are selling. Simply describe the item you are selling and click on any other the categories suggested. Alternatively, click on the most relevant category available from the category tree. If you believe your advert doesn‘t fit in any section in the category finder, or if you are unsure which category to choose, then email Itemsgalore Customer Services or simply put the ad under Miscellaneous.

What makes a good title for an advert?

The title of your advert should summarise in no more than four words the item you are selling. You want someone to see the title of your advert and be able to tell what it is you are selling, without it being too complicated. Remember: the simpler, the better.

Please note:

Car adverts should start with the make and model of the car (e.g. Toyota Camry)

I think these goods may be stolen.

If you have reason to believe that items purchased through Itemsgalore were stolen, please contact your local Police Station.  You’ll find contact details for your area in the local phone book and the Police will be able to advise you on the correct course of action.

An item stolen from me has appeared on Itemsgalore.

If you have reason to believe that items stolen from you have appeared in Itemsgalore, please contact your local Police Station.  You’ll find contact details for your area in the local phone book and the Police will be able to advise you on the correct course of action to employ.  Please also send information relating to this to Customer Services at 34 Kayode St, Ogba – Lagos, Nigeria or call us on  0903 339 2491 or 0815 302 8899. Please be assured that your confidentiality would be guaranteed.

How do I give my feedback on how the search works?

Itemsgalore are always committed to improving our systems and so if you have an opinion on how our search worked for you or any suggestions at all, we would really appreciate you to take 5 minutes to complete our contact form.

I’ve sent the advertiser my money but he has not sent the goods.

Unfortunately, we are unable to interfere in the private transactions between a buyer and a seller. However, if you can provide us with a letter of complaint, we will keep this on permanent file under the advertiser’s records.

You may wish to contact your local EFCC office, who will be able to advise you on the best course of action to take. The number for your local office can be found in the current Nigerian business directory.

The advertiser wants me to send cash up front – what should I do?

Don’t do it!  Itemsgalore recommends that buyers NEVER send cash or cheques through the post, or place money directly into a seller’s bank account, in advance of receiving goods.

Pricing my item

In order to get an idea as to what sort of price you should sell your item at, the best thing to do is to research what other similar items are priced at. You want a price which is competitive but which you are also happy with. Remember if there are other items which are similar to yours at a lower cost you are unlikely to get a lot of interest.

If you have no specific price in mind and just want to see how much money you can get for an item then why not place the advert and leave the price as simply Offers. This will mean customers can contact you and put a price forward that they would be happy to pay. A word of warning on this,  however, as it can put some people off who imagine the item would be too  expensive for them, or it can encourage customers who are only prepared to pay  a small amount.

Why has my item been rejected?

All adverts are subject to the Itemsgalore advertising policy, which offers guidance on which items we will and will not publish.

If you wish to contact our customer services please email help@itemsgalore.biz

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