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Scam Aware

Spread Sauberfuss Gebrüder

Be Scam Aware and Stay Safe

The vast majority of all classified transactions are genuine, especially in Itemsgalore where many of the transactions take place face-to-face. However, occasionally our customers might be targeted by scams. These scams can be avoided if you know what to look out for:

How to spot scams when responding to classified ads

Look out for:

–        Adverts that contain poor grammar / spelling errors
–        Anyone requesting money in advance of you receiving the goods / moving in to a property.
–        Anyone offering expensive items for free, or at a discounted rate, on the condition that you pay large sums of money to cover travel, postage or courier costs.
–      Anyone offering something that seems too good to be true.

Remember:

If you spot a scam advert or become a victim of a scam, please report it. You can also view recent scams placed on the site here .

Be alert for adverts which have:

–       Odd punctuation – no spaces or double spaces.
–        Random capitalisation – capital letters at the start of words in the middle of sentences and / or no capitalising of the first letter of words at the start of sentences.
–        Strange phrasing – ‘our vehicles are well service and maintain’ or ‘these domestic appliance is not need servicing’.

Some scam adverts are either written by a computer program or are translations into English from another language. As a result, the ads appear with grammatical and spelling errors.

If you think you have spotted a scam advert on our website, you can alert our Customer Services by using the Report Ad button displayed on every advert page. Please be aware that the investigation process may take over 24 hours. To report a scam that has resulted in you being targeted or losing money, please follow the Report a Scam procedure outlined below.

Known Scams targeting responders to ads

Property to Let Scam

Look out for:

–    Advertisers demanding a fee to prove you are serious about moving into their property.
–    Be wary of advertisers who tell you they live in another part of the country to the property they are letting and want proof that you are serious about moving in by demanding a fee or a deposit for their time and travel costs. Never pay money in advance of signing a lease or you run the risk of losing your cash and never seeing or hearing from the supposed landlord again.

How to spot scams when listing classified ads

Look out for:

–    Anyone offering over the odds for an item to be sent to them immediately when paying by cheque.
–    Anyone who sends a cheque for more than the cost of the item and asks you to send the ‘change’ back with the item when you send it.
–    Anyone asking to complete the transaction using either Western Union or Moneygram.

Known Scams targeting sellers

Overpayment Scam

Be wary of:

–    Anyone ‘accidentally’ paying more than the item is worth, either by cheque or bankers draft.

If you are contacted by someone who offers to buy an item from you, and then you receive a cheque or banker’s draft for more than the item is worth, you may be being targeted by an Overpayment scam. Victims are requested to cash the more expensive cheque or bankers draft and then send the bought item along with the extra money to the buyer. The original cheque duly bounces and victims lose the item and their money.

Western Union or Moneygram scams

Be wary of:

–   Anyone asking to complete the transaction using either Western Union or Moneygram.

These payment systems are not designed to be used by strangers; rather they are for exchanging money between people who know each other. The most common example of scams using either of these payment methods involve the scammer asking the victim to prove they have the necessary funds to complete the transaction by paying money to a friend or relative using one of these services and then showing them the receipt (as proof that the funds are available). All the scammer needs is the tracking number from the receipt to pose as the victim’s friend or relative and claim the money.

How to Report a Scam

If you believe you are being targeted by a scam then please make SGI Customer Services aware either by email info[in]sgigroup.biz or by phone on +234 903 274 1418. You should also contact both the Police and/or EFCC. SGI are unable to contact police on your behalf, however, so you will need to contact them directly.

Contacting the Police

Before you go to the police

You should make 100% sure that this is an incidence of fraud by ensuring that you are not simply dealing with a seller or buyer who is either slow at sending an item / money or poor at keeping in contact. We always encourage our customers to try to resolve the issue with the seller or buyer directly before involving the police.

It is a crime or a civil dispute?

Upon reporting your case to the police, they will decide if it should be investigated as a crime or if the incident is a civil dispute which should be settled in the customary (small claims) court. In order for you to recover your losses through the small claims court you will need the name and address of the other party. A police officer will be able to guide you through this process.

Making a police report

To report a crime to the police you can either go to your local police station, call the local police operator on a non-emergency number or EFCC.

What evidence do I need?

When reporting a crime you will need to provide the police with the essential details of the crime, including:

1. The nature of the crime.

2. The date and time of the offence.

3. The details of the victim.

4. The name and contact details of the suspect(s).

5. Copies of all contact with the suspect, including all emails from them.

6. If the offence is related to SGI then you will also need to provide a copy of the advert.

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